Who we are

 Our website address is: https://onlinecybercafe.co.ke.

Privacy Policy for OnlineCyberCafe

Effective Date: May 25, 2026

Welcome to OnlineCyberCafe. Your privacy is important to us, and we are committed to protecting your personal information when using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform and digital assistance services.

1. Information We Collect

When using OnlineCyberCafe services, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • National ID or passport details
  • KRA PIN information
  • NTSA-related information
  • Documents uploaded for processing
  • Payment information where applicable

2. Why We Collect Your Data

We collect user information strictly for the purpose of providing online assistance services, including but not limited to:

  • KRA services and applications
  • NTSA services and account assistance
  • eCitizen applications
  • HELB and government portal support
  • Online registrations and submissions
  • Customer support and communication

Your data helps us complete requested services accurately and efficiently.

3. Data Protection and Security

OnlineCyberCafe takes reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

We do not sell, rent, or share your personal information with third parties except where necessary to complete requested government or online services.

4. Confidentiality

All client documents and personal information submitted through our website or communication channels are treated as confidential.

Only authorized personnel handling your request may access your information.

5. Third-Party Services

Some services offered may involve third-party government platforms such as:

  • KRA iTax
  • NTSA TIMS
  • eCitizen
  • HELB

OnlineCyberCafe is not responsible for the privacy practices, delays, downtimes, errors, or policies of these external platforms.

6. Cookies and Website Usage

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and enhance service delivery.

Users may disable cookies through their browser settings if preferred.

7. Force Majeure

OnlineCyberCafe shall not be held liable for any delay, interruption, failure, or inability to provide services caused by events beyond our reasonable control. These events may include but are not limited to:

  • Internet or network outages
  • Government system downtimes
  • Cyber attacks or technical failures
  • Natural disasters
  • Power outages
  • Strikes or labor disputes
  • Changes in government regulations or policies

In such situations, service delivery timelines may be affected without prior notice.

8. User Responsibility

Users are responsible for providing accurate information and ensuring documents submitted are valid and lawful.

9. Changes to This Privacy Policy

OnlineCyberCafe reserves the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: info@onlinecybercafe.co.ke

Thank you for trusting OnlineCyberCafe.